Message to Supporters
Hello, Racedots Supporters.
Thank you for your continued patience. Considering the harsh winter we are having, we are not surprised that some of you are worried that the RaceDots guy has absconded with your money and left for warmer climates. Don’t worry! That guy (me, Jason) is sitting here in Arlington, VA still working day and night.
I am doing my best to be as transparent as possible with everyone who has supported RaceDots. The truth is we are experiencing many more delay-causing problems than we could have anticipated, and I am probably more frustrated than anyone that the timeline has not been kept.
For those who wish to know, these are just a sampling of some of the curve-balls we’ve be thrown along the way:
Payment: Our wire transfer to the manufacturer for the deposit did not go through due to a typo made by the bank. After we authorized a second wire transfer, both were withdrawn from our account. Meanwhile the manufacturer hadn’t received any money and refused to send samples. It took an entire week to resolve.
Admin: The United States Patent Office made an administrative error on our patent applications, and to fix it they sent us on a wild goose chase trying to find an office that did not exist. We spent two days at their campus and literally hours on the phone on hold to resolve an immensely simple issue.
Tech: The developer of our website’s shop vanished (read: no tech support) and bugs have started to emerge in our shipping options.
None of these problems are insurmountable. We’ve been able to work through everything. The only thing we can’t fix is the deadline we promised you back in November. For that I apologize. It was a mistake to promise based on what we now know was a very aggressive timeline, and we are doing our best to contain the damage.
Today, we are still waiting to approve the final samples from our factory. We have been told they will ship this Friday. We are now shooting for an end-of-April delivery date and are working every day to fulfill that promise.
One lesson we’ve learned, however, is not to assume that everything will go right, because not everything is in our control ("Control what you can; manage the rest."). Our April delivery is contingent upon smooth sailing through manufacturing, inspection, and shipping. We will communicate should there be any issues in those areas.
If you have any further questions, please contact me at firstname.lastname@example.org