Shipping Method/Processing and Shipping Time Estimates
We ship using the United States Postal Service. We offer first-class mail (only to countries that provide delivery confirmation) and priority mail service.
We ship Monday - Friday, 1-3 business days after the order date (but typically same day). You will receive an e-mail shipping confirmation with tracking number (and arrival estimate for domestic packages) when your order ships. Please enter your shipping info carefully, auto-fill is sometimes wrong and we are not responsible for wrong addresses associated with your order. Small orders like replacement ring magnets do not get tracking info.
Please check shipping time estimates with the US Postal Service. First class domestic orders typically arrive in 4-10 days however during busy times (holidays) shipments can take up to two weeks. **If you need your RaceDots sooner than two weeks we strongly suggest selecting Priority**. Domestic Priority service generally takes 2-3 days but is not guaranteed by us or USPS. International first-class packages take 2-3 weeks to arrive (sometimes longer depending on your country's postal system). International Priority takes 6-10 days.
*For both Domestic and International shipping, we cannot control in any way your order once it leaves our shop. Please realize that some orders get delayed, some get lost, some get hung up in customs, that is an unfortunate reality. We will do all we can to get your order to you however we are very limited in that ability once your order is out of our hands. We do not guarantee delivery dates for any order. If your order does not arrive after 20 days (domestic) or 40 days (international), only then can we file an insurance claim for it and ship you a replacement order.
Where We Ship
RaceDots® ships to many countries, but available services and shipping costs vary by country. We ship to most countries however some countries are notorious for poor postal systems. Because we have absolutely no control once a package leaves these shores, we do not guarantee a package will not get lost in a foreign country.
We periodically review our shipping records and alter our policies and the countries we serve, suspending service to countries with unreliable delivery and/or where we cannot obtain consistent tracking information. Our list of countries, available services, and shipping costs can change at any time.
International customers may be required to pay additional customs charges/duties/taxes in your country when your order arrives. As every country is different, we can't tell you how much your VAT/customs charge will be. If you refuse shipment over these fees or your package is undeliverable as addressed, you will still have to pay for any resultant charges and the cost of shipping. We declare the actual value of your order for customs and will not undervalue it (so please don't ask).
Customs, Duties, VAT/Taxes
The customer is responsible for knowing that RaceDots, which are metal neodymium magnets, can lawfully be imported to your country. International orders may be subject to import taxes, customs duties and fees levied by your country, for which the recipient is responsible. RaceDots has no control over customs charges and can't predict what they will be as policies vary from country to country. Customers should contact your local customs office for more information. If you are asked for a "Harmonization Code" please use 8505110000.